Frequently Asked Questions
Everything you need to know about your Lola Rose experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that final sale items and earrings are non-returnable for hygiene reasons.
How do I care for my Lola Rose jewelry?
To maintain the brilliance of your pieces, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the provided Lola Rose pouch.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery windows are calculated at checkout based on your specific location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.