Returns & Exchanges
At Lola Rose, we want you to be completely enamored with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items. If your purchase isn't the perfect fit, we are here to ensure your exchange or refund is handled with elegance and ease.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully place the items in their original packaging, ensuring all designer tags and hygiene seals remain intact and attached.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing